Shipping Policy

Shipping Policy

Last Updated: November 2, 2026
Thank you for shopping with PawChew. We offer pet toys, pet accessories, and other pet supplies to customers in North America, Europe, and Oceania.
All orders are shipped directly from China using international postal small packet services or other available international shipping services.

  1. Shipping Destinations

PawChew currently ships to selected destinations, including:
  • United States
  • Canada
  • United Kingdom
  • European Union countries
  • Australia
  • New Zealand
Shipping availability may vary depending on the destination, product, and local delivery restrictions. Please confirm that your address is accepted at checkout.

  1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.
Business days do not include weekends or public holidays in China.
During holidays, promotional events, or periods of high order volume, processing may take longer.

  1. Shipping Methods

Orders are dispatched from China through international postal small packet services or other suitable international shipping services.
After arriving in the destination country, parcels may be transferred to the local postal operator or another delivery partner for final delivery.
The available shipping method will be shown at checkout where applicable.

  1. Estimated Delivery Times

The following delivery times are estimates and are counted from the date your order is dispatched.
  • United States: 8–20 business days
  • Canada: 10–22 business days
  • United Kingdom: 8–18 business days
  • European Union: 8–20 business days
  • Australia: 8–20 business days
  • New Zealand: 10–22 business days
These timeframes are estimates, not guaranteed delivery dates.
Actual delivery may be affected by customs clearance, international transportation, local postal operations, weather, public holidays, and other circumstances beyond our reasonable control.

  1. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before payment.
Free shipping promotions, when available, are subject to the conditions stated on the relevant product page or promotional offer.

  1. Order Tracking

Where tracking is available, tracking details will be sent to the email address provided at checkout after dispatch.
Please allow approximately 3–7 business days for tracking information to become available or show its first update.
Some economy postal services provide limited tracking information. Tracking updates may not be available at every stage of transit.

  1. Customs Duties, Import Taxes, and DAP Shipping

All orders are shipped from China.
Unless expressly stated otherwise at checkout, PawChew ships orders on a Delivered at Place (DAP) basis.
This means that the customer may be responsible for import duties, customs charges, import VAT, GST, and other applicable taxes or fees imposed by the destination country.
These charges are not included in the product price or shipping fee unless expressly stated at checkout.
The customer is responsible for complying with applicable import requirements and paying charges legally due upon importation.
Customs authorities may inspect, hold, or request additional documentation for international shipments. Such procedures may affect delivery times.
If a customer refuses to pay applicable import charges, the parcel may be delayed, returned, or otherwise handled by the carrier or customs authority. Any resulting refund or additional costs will be handled in accordance with applicable law and the circumstances of the shipment.

  1. Shipping Delays

Delivery estimates may be affected by customs inspections, international transportation, local postal services, severe weather, strikes, peak shopping seasons, or other events beyond our reasonable control.
If your parcel appears delayed, please contact us with your order number so we can help check its status.
Nothing in this policy limits any delivery or refund rights you may have under applicable consumer protection laws.

  1. Lost or Undelivered Packages

If your order has not arrived after the maximum estimated delivery timeframe, please contact us at pawchewshop@gmail.com.
We will review the tracking information and contact the relevant shipping provider where possible.
If a shipment is confirmed lost or undelivered, we will work with you toward an appropriate resolution in accordance with applicable law.

  1. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address, postal code, phone number, and other delivery details are accurate before completing your purchase.
If you notice an error, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
This section does not exclude any rights or remedies available under applicable law.