Privacy Policy

Privacy Policy

Last Updated: November 2, 2026
At PawChew ("we", "our", or "us"), we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.pawchew.shop, place an order, or contact us.

  1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Order and Transaction Information

  • Products purchased
  • Order history
  • Payment status
  • Transaction references and related details
  • Refund and customer service records
We generally rely on our payment service providers to process payment card information. We do not intentionally store full payment card numbers or security codes on our own website systems.

Technical and Usage Information

  • IP address
  • Browser type and device information
  • Website usage and browsing activity
  • Cookies and similar tracking technologies
  • Approximate location inferred from technical information, where available

Communications

If you contact us, we may retain the information you provide, including your email address, message content, and related customer service records.

  1. How We Use Your Information

We may use personal information to:
  • Process and fulfill orders
  • Arrange international shipping from China
  • Provide order confirmations and tracking updates
  • Process payments, returns, replacements, and refunds
  • Respond to customer service requests
  • Improve our website, products, and shopping experience
  • Detect and prevent fraud or unauthorized transactions
  • Send promotional communications where permitted by law
  • Maintain business, accounting, and tax records
  • Comply with legal obligations and resolve disputes
Where required by law, we will obtain consent before using personal information for particular purposes.

  1. Payment Processing

Payments are handled by third-party payment service providers made available at checkout.
These providers may collect and process payment information in accordance with their own privacy policies and security practices.
We recommend reviewing the privacy information provided by your chosen payment provider.

  1. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:
  • Keep shopping cart items available
  • Remember website preferences
  • Support website functionality
  • Understand website traffic and performance
  • Measure advertising performance
  • Support marketing and promotional activities
You may manage cookies through your browser settings.
Where required by applicable law, we will request consent before placing or using non-essential cookies and tracking technologies.

  1. How We Share Personal Information

We may disclose relevant personal information to service providers and other parties when reasonably necessary for business operations, including:
  • Website hosting and e-commerce platform providers
  • Payment processors
  • International postal operators and shipping providers
  • Logistics and order fulfillment partners
  • Customer support and email service providers
  • Website analytics providers
  • Advertising and marketing service providers
  • Professional advisers, regulators, courts, or law enforcement authorities where legally required
We share only information reasonably necessary for the relevant purpose, subject to applicable law and our arrangements with service providers.
PawChew does not sell personal information for money.
Where applicable privacy laws treat certain advertising or analytics disclosures as a sale or sharing of personal information, we will provide the required notices and choices.

  1. International Data Transfers

PawChew operates from China and serves customers in North America, Europe, and Oceania.
Your personal information may therefore be processed or transferred across national borders, including to China and to countries where our website, payment, shipping, customer support, or other service providers operate.
Different countries may have different data protection laws.
Where required by applicable law, we will use appropriate safeguards for international transfers, such as approved contractual safeguards or other legally recognized transfer mechanisms.

  1. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
  • Order fulfillment
  • Customer service
  • Accounting and tax compliance
  • Fraud prevention
  • Legal obligations
  • Dispute resolution
When personal information is no longer needed, we will take reasonable steps to delete or securely dispose of it, subject to legal retention requirements.

  1. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:
  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Request a copy of certain information in a portable format
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain processing activities
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising, sale, or sharing of personal information where applicable
  • Lodge a complaint with an appropriate data protection authority

European Economic Area and United Kingdom

Where the GDPR or UK GDPR applies, you may have rights of access, rectification, erasure, restriction, objection, and data portability, subject to applicable legal conditions.
You may also have the right to withdraw consent and complain to your relevant data protection authority.

United States

Depending on your state of residence and whether the relevant privacy law applies to our business, you may have rights to know, access, correct, delete, or obtain a copy of certain personal information.
You may also have rights to opt out of certain sales, sharing, or targeted advertising activities where provided by law.

Canada

Depending on applicable federal or provincial privacy laws, you may have rights to access and correct personal information and to raise concerns about its handling.

Australia

You may have rights under applicable Australian privacy laws to request access to or correction of personal information and to make a privacy complaint.
To exercise a privacy right, please contact pawchewshop@gmail.com.
We may need to verify your identity before responding. Certain information may be retained where permitted or required by law.

  1. Marketing Communications

If you subscribe to our marketing emails, we may send you product updates, promotions, and special offers.
You may unsubscribe at any time by using the unsubscribe link in our emails or contacting us at pawchewshop@gmail.com.
Even if you unsubscribe from marketing communications, we may still send essential messages about orders, payments, shipping, refunds, or customer service.

  1. Children's Privacy

Our website is intended for general consumers and pet owners and is not directed to children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

  1. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

  1. Third-Party Websites

Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, services, or legal requirements.
Any updates will be posted on this page with a revised "Last Updated" date.

  1. Contact Us

For privacy questions or requests, please contact:
Store Name: PawChew Privacy Contact Email: pawchewshop@gmail.com Website: https://www.pawchew.shop Business Address: Hengquze (full legal business address to be provided).