Contact us

We're Here to Help!

Welcome to PawChew!

We are happy to help with questions about our pet toys, pet accessories, orders, shipping, returns, and refunds.

Whether you need help choosing a product or checking an existing order, please feel free to contact our customer support team.

Customer Support

Email: pawchewshop@gmail.com Website: https://www.pawchew.shop

What Can We Help You With?

Product Questions

Need help choosing the right toy or accessory for your pet? Contact us and we will do our best to assist.

Order Status

Want to check the status of your order? Please include your order number in your message.

Shipping & Tracking

Need help tracking an international shipment from China? Send us your order number and tracking details if available.

Returns & Refunds

Have a question about returning, replacing, or refunding an item? Please contact us before sending a return parcel.

Damaged or Incorrect Orders

Received an item that is damaged, defective, or different from what you ordered? Please email us with photos or videos so we can review the issue.

Customer Service Hours

Business Days: Monday–Friday Hours: 9 AM–6 PM Time Zone: China Standard Time (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, or peak shopping periods.

How to Contact Us About an Order

For order-related inquiries, please include:

Your full name
Your order number
The email address used at checkout
A brief description of your question or issue

Please do not send full payment card numbers, passwords, or other sensitive payment information by email.

Our Store Information

Store Name: PawChew Website: https://www.pawchew.shop Customer Support Email: pawchewshop@gmail.com Business Address: Hengquze (full legal business address to be provided).

Thank you for shopping with PawChew. We appreciate your support and hope you and your pets enjoy our products!